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Freedom of Information

SA Ambulance Service is subject to the Freedom of Information Act 1991 (South Australia) (the Act) which provides for:

  • public access to official document and records and
  • the correction of public documents and records (in appropriate cases).

SA Ambulance Service is committed to the Act's principles:

  • to promote openness in government
  • to facilitate more effective participation by members of the public
  • ensure information concerning the operations of government is readily available to members of the public and Members of Parliament.

Read the SA Ambulance Service Freedom of Information Statement.

To make an application:

Before you make a request please note:

  • As per the Act, applications must be made in writing to the agency that holds the document. You may elect to do this by writing to us, or by completing our application form.
  • Your request must specify that it is being made under the Act (the SA Ambulance Service application form will suffice).
  • The request must be accompanied by the application fee (some applicants are eligible for a fee waiver - please refer to the application form).
  • You must provide enough information to allow us to locate your document/s.
  • Specify an address in Australia where the documents are to be sent.

The SA Ambulance Service Freedom of Information Application Form.

Personal records:

If you are applying for documents that relate to your personal affairs, you may be asked to provide proof of your identiy.

If you are applying for records or documents that relate to the personal affairs of a third party, you will need to provide an authority for the release of their personal information.


As well as the application fee, fees may also apply for processing your application (if you are not entitled to a waiver). A list of this costs is outlined in the application form.

Public FOIs requested in the last 12 months:

In accordance with the Department for Premier and Cabinet Circular PC045, SA Ambulance Service makes copies of previous, non-personal determinations available. If you would like a copy of a determination, please contact our office.

18 FOI 073 Addresses with System Flags.

18 FOI 245 A table for each day from 1 January 2018 to 18 October 2018 of the percentage of ambulance response times: For Category 1 within 8 minutes - For Category 2 within 16 minutes - For Category 3 within 30 minutes.

FOI-2019-00137 A statistical table containing the percentage of callouts responded to within target response times on each individual day from 1 July 2018 to 6 August 2019.

FOI-2019-00142 A statistical timetable containing the average callout time for each urgency category on each individual day from1 April 2018 to 13 August 2019.

FOI-2019-00144 Number of individuals during the previous financial year (2018-19) accessing as Ambulance transfer (emergency or otherwise) from SAAS via:

  • SAAS Ambulance cover;
  • No SAAS Ambulance cover 

FOI-2019-00145 Number of individuals using a payment plan to settle an invoice raised by SAAS for the purpose of an Ambulance transfer (emergency or otherwise) – for the following periods:


  • Current number outstanding;
  • Total entering into plan during financial years:
    • 2016-17
    • 2017-18
    • 2018-19

FOI-2019-00146 A statistical table containing the total length of time ambulances experienced delays at hospitals (lost hours due to TOC >25 min) on each individual day from 1 April 2018 to 16 August 2019.

FOI-2019-00147 A statistical table containing the longest response time for each urgency category on each individual day from 1 April 2018 to 6 August 2019.

Contact us:

The Accredited FOI Officer
SA Ambulance Service
216 Greenhill Road

Phone 8274 0305


Creative Commons License

The content on this page is licensed under a Creative Commons Attribution 2.5 Australia Licence, unless indicated otherwise.
To attribute this material, cite SA Ambulance Service, 2020.