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Calling 000

Calling 000

Calling (000)

In an emergency, always call Triple Zero (000) for expert medical assistance.

When you phone triple zero (000), a Telstra operator will answer your call and ask whether you need police, fire or ambulance.  If you are calling from a mobile, you need to say you are calling from South Australia.

If you need an ambulance, the operator will put you directly through to one our highly-trained emergency medical dispatch support officers in the SA Ambulance Service Emergency Operations Centre.

Stay calm, stay focused and stay on the line.

The emergency medical dispatch support officer will first ask you for some basic details, like your address, phone number and the patient's condition.  They will immediately assess your situation and, if necessary, will give you step-by-step first-aid instructions over the phone to help you.

While you are still on the line to the call-taker, if your call has been assessed as not requiring an emergency response, you may be tranferred to one of our highly trained Extended Care Paramedics who will further assess your condition and discuss care options.  SA Ambulance Service can refer your call to the Home Doctor service if your condition means it is safe to do so.

Extended Care Paramedics

The extended care paramedic (ECP) service allows patients to be treated by phone or at home without them being transported to a hospital emergency department if it is not necessary.

An ECP is a SA Ambulance Service paramedic who has undergone intensive skills enhancement and training. ECP's can treat patients for a range of common medical issues and refer patients to other health providers such as GPs if needed.

An ECP may attend your home in an ambulance response vehicle or may provide advice through phone consultation.

For information you can view the ECP fact sheet.

National Home Doctor referral

A number of callers may be referred through our Extended Care Paramedics to the National Home Doctor Service, 13Sick.

Operating during evenings and weekends, the new agreement means that those who contact Triple Zero (000) and are assessed as not requiring an emergency ambulance can be transferred directly to a locum GP by one of SA Ambulance Service's highly trained Extended Care Paramedics.

The service will operate:

  • 6pm-6am Monday to Friday
  • 12pm-6am Saturday and Sunday
  • 12pm-6am Public Holidays

SA Ambulance Service will refer to the Home Doctor service only where it is safe to do so and for a limited number of conditions.

  
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Useful links

Triple Zero www.triplezero.gov.au

Creative Commons License

The content on this page is licensed under a Creative Commons Attribution 2.5 Australia Licence, unless indicated otherwise.
To attribute this material, cite SA Ambulance Service, 2018.